Delivery Information

 

Delivery Time

We strive to send your order as quickly as possible, but also by the most economical. Where courier services are cheaper than Australia Post we will use this option for you.

Should you require faster delivery, please advise us and we will then contact you by telephone or e-mail to confirm the extra charges associated with express delivery.

Due to the demands placed on deliveries approaching the festive season, and to ensure no disappointment, we suggest that orders be placed well in advance.

 

Freight, Postage and Handling charges

Australian Orders

Freight on your order is calculated at the time of checkout. The amount of freight added to your order is calculated at standard Australia Post rates for delivery to your postcode by Registered Mail.

Should a courier service quote be cheaper than Australia Post, we will advise you and you can have the option of either delivery service.

 

International Orders

Freight on your order is calculated at the time of Checkout. The amount of freight added to your order is calculated at standard Australia Post rates for delivery to your shipping address by Air Mail based on the packed weight of your parcel. If the freight charge seems too much, please don’t hesitate to contact us and we will assist you with any alternative delivery options.

 

Payment 

We accept Pay Pal for a secured payment.

 

Tax Charges

GST is payable on orders within Australia, all prices on the website include this. International customers are solely responsible for any import duty, import taxes or other charges which may apply within the country of destination.

 

Exchange or Return policy

We take great pride in ensuring our customers’satisfaction by offering high quality products. In the event that you are not satisfied, we will make every attempt to resolve your issues on a timely basis. Please e-mail us with all the relevant details. Our Exchange or return Policy applies to all returns made within 10 days of the invoice date in its original shipping condition for a full refund less the handling and postage charge. Alternatively, you may exchange a returned item for another item. Any difference in price between the returned item and the exchanged item will be refunded or charged to you as the case may be.

 

Privacy

Your privacy is an important issue to us. If you fill out an order form we will only use that information to send you the items or information you requested. To ensure that your privacy is protected, we will not sell or distribute your personal information to any third party, and will only use your information for the purposes implied by each form on this website.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

 

Copyright

All copyright, design rights and other intellectual property rights in our designs and products (including images, text and designs of this website), are and will remain the property of Christmas Presence.

 

For further information please don’t hesitate to contact us.